Since 2008, Stephen Knight has been advising senior executives for retailers, credit / debit issuers and acquirers, airlines, and loyalty management companies to enable them to monetize customer data into impactful and profitable engagement programs; engineer desired financial results through relationship metrics and management accountabilities; measuring/ communicating strategies; and identifying and implementing growth prospects. As Country Director with First Annapolis Consulting, Stephen advises Canadian clients, as well as US-based clients with Canadian operations and those contemplating Canadian expansion with local expertise.
For ten years until 2008, Stephen was accountable for all aspects of the consumer credit and gift card, loyalty and CRM, financial and insurance services, and B2B Olympic programs for the Hudson’s Bay Company, one of Canada’s largest retailers. In that capacity, innovative solutions were implemented for business growth opportunities (including internal and external partnerships), consolidating and monetizing data, risk management, operational effectiveness, customer service, and portfolio underwriting and funding.
Prior to HBC, Stephen was at Sears Canada first in the role of National Manager of Finance (responsible for internal and external financial reporting), and then as National Manager of Innovation (responsible for customer service, collections, and mailing / remittance operations) for the financial services division. Stephen has also held several board positions including: the MasterCard International Merchant Advisory Board, Kinark Child and Family Services, University of Toronto Press, Argentium Resources Inc., Loto Inc., Aventum Insurance Agency, Heritage General Insurance, and Affinity Investments (now TD Insurance Meloche Monnex).