Call Centre Services
For clients looking to outsource call centre support or other business processes, we offer multi-tiered solutions for both B2C and B2B.
We work closely with each client to identify the requirements and then build a customized program to support business objectives. Using our Opti-Shore model that utilizes onshore, offshore, or a hybrid, we offer a cost-effective and managed way for our clients to extend their business capabilities without the risk of heavy investment in infrastructure.
Our solutions include:
- Customer care
- Outbound telemarketing campaigns (B2B and B2C) including retention campaigns
- Chat/email support
- Cross sell/up sell campaigns
- Levels 1 & 2 help desk/technical support
- Application processing
- Credits & collections
- Interactive Voice Response services
- Monthly billing and back office processing
- Marketing/promotional support
- Tier-3 network/Telco support
- Appointment setting